Clarabridge Content Mining Platform

Clarabridge, Inc.

Overview

Clarabridge provides customer experience management solutions to Fortune 1000 companies seeking to better understand their customers and improve loyalty. Through its award-winning text analytics technology, Clarabridge software turns text-based customer feedback from external and internal sources into valuable customer insight that business managers use to make service delivery, product, and marketing improvements. Clarabridge provides the industry’s first web-based text analytics solution with its Content Mining Service™ and its Content Mining Platform™ is the first text analytics solution built specifically for the business user. Clarabridge is headquartered in Reston, Virginia.

Benefits

• Allow users to access more and better information for faster decision making.
• Allow users to uncover hidden trends and relationships in their data.
• Extend the analytical power of the structured data by incorporating unstructured data.
• Enable users to spend more time analyzing and less time retrieving data from the unstructured sources.
• Maximize the return on your investments in business intelligence and training without deploying new tools.
• Integrate all customer feedback data sources into a single database.
• Realize a rapid time-to-value.

Features

• Natural language processing
• Entity/fact and relationship extraction
• Automated categorization
• Clustering
• Sentiment extraction
• Ad-hoc analysis and categorization tool
• Feedback collection module
• Source connectors to various data sources

Architecture

Clarabridge Content Mining PlatformT (CMP) leverages IBM Cognos 8 BI and provides its customers with

• A pre-built Framework Manager model for the Clarabridge CMP.
• A pre-built DMR including aggregate tables, indexes, and time dimension.
• Pre-built interactive Cognos dashboards and reports.
• Drill-through that allows users to navigate directly from the dashboards and the reports to the detail level data.
• Ability to easily add powerful new reports.

Availability

For more detailed information, visit our website: www.clarabridge.com

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