Cognos Software Services

Professional Services, Education and Support

When you make an investment in our software, Cognos Software Services makes a commitment to you: to bring the full range of our personnel, resources, and expertise to your deployment to help you achieve the next level of performance.

Our Professional Services, Education, and Support services:

• Maximize the value of your investment in Cognos, an IBM company.
• Help you improve your performance.
• Increase your competitive advantage.
• Accelerate deployment.
• Promote user adoption.

Get Started – Whether you are new to Cognos or a long-time customer, Cognos education and professional services has the resources and a proven, results-based methodology to help you ensure successful deployment.

Get Assistance – Find solutions and resolve issues quickly with our award-winning online support and experienced support analysts.

Go Further – Make every application more valuable to your organization and make every user more productive. You can add new capabilities. Upgrade. Create a Cognos Competency Center. And engage Cognos as your partner and trusted advisor in your journey toward Corporate Performance Management.

Additional Resources:

IBM Cognos 8 BI Reporting

Online Demo

See real-world reporting scenarios for casual business users and professional report authors.

Planning in the Financial Services Industry

White Paper

Find out the technology and best practices for effective budgeting, forecasting, planning, and reporting.

Cognos and Risk Management: Managing Risk Through Business Intelligence

Online Demo

See how business intelligence can help you analyze and report on risk exposure in your company.

Business Intelligence and Banking

White Paper

Find out from Datamonitor Analyst Jaroslaw Knapik how banks are managing risk, getting deeper understanding into customers, and becoming more operational efficient with BI.

Banking Customer Story Bundle

Success Story

Learn how banks such as HSBC Hong Kong are using Cognos to reduce risk and increase profitability.

Tower Group article: Commercial and Small Business Relationship-Based Profitability and Pricing

Article

Find out the building blocks and best practices for relationship-based pricing.

Tower Group article: Commercial and Small Business Banking in Troubled Times

Article

Find out how banks are using relationship-based pricing to increase profitability and growth.

Business Intelligence in Retail Banking

Analyst Report

Find out how banks are using BI to enhance decision-making and profitability.

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Cognos is a world leader in business intelligence, performance management, data integration, enterprise risk management, olap reporting, analytics software, Oracle business intelligence, and balanced scorecarding for the enterprise.