Banking

For your Department: Human Resources

Your people interact with your customers to generate revenue. They introduce the small and significant innovations that move your bank forward. They set the strategic direction for your organization and then put those strategies into operation. Human capital is your most valuable asset.

It is also typically undervalued.

Helping the organization recognize human capital as a valuable asset and competitive differentiator is the strategic role of Human Resources. Barriers to this important job include:

• Lack of information to define the role and sell the business value of Human Resources
• Lack of visible and consistent HR practices
• HR has a natural ally in IT but it is not fully leveraged or funded.

The Performance Manager for Banking, a new book from Cognos, an IBM company, can help HR leverage technology to enable better decision-making in the following areas:

• Organization and staffing: What job functions, positions, roles, and capabilities are required to drive the business forward?
• Compensation: How should we reward our employees to retain and motivate them for full performance?
• Talent and succession: What are the talent and succession gaps we must address to ensure sustained performance?
• Training and development: What training and development do we need to maximize employee performance; is there a clear payback?
• Benefits: How do we manage costs and incentives?

Download the HR chapter
Download the whole book

Additional resources for HR include:

• A Strategy for Selecting HR Key Performance Indicators: An on demand Webinar that explains how Key Performance Indicators (KPI’s) are playing a vital role in helping HR professionals to answer 'How are we doing?'.


• IBM Cognos Workforce Planning Performance Blueprint: Learn how a forward-looking planning process helps align financial objectives with workforce decisions.


• A Seat at the Table: How Smart HR Departments Win with Business Intelligence: Find out how to better measure and manage your human capital and gain insight into the trends that drive your organization.


• Radio Cognos: Listen in as leading business and organizational health experts such as Patrick Lencioni (The Five Dysfunctions of a Team) and Tim Sanders (Love is the Killer App) talk about the role HR plays in creating enduring company success. 

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