Operational KPIs and Performance Management Read this Aberdeen Group report about how businesses thrive or fail based on their ability to identify, define, track and act upon key performance indicators (KPIs). This is why companies are turning to performance management solutions to manage operational KPIs and improve business performance.

Using Real-Time Analytics to Optimize Customer Sales and Support Learn from IDC how real-time analytics and the drive for immediate responsiveness in sales and marketing are delivering authentic business impact on the operational front line.

Business Intelligence for Midsize Organizations featuring Gartner research Case studies of midsize organizations using Cognos software as a foundation for Performance Management. Featuring research from Gartner and Cognos into what midsize organizations needs are to make better business decisions with limited resources and budget.

TDWI Best Practices Report: Deploying Dashboards and Scorecards This report is designed for business and technical executives who wish to learn best practices in deploying dashboards and scorecards. The report defines dashboards and scorecards and describes them in the context of BI and performance management disciplines. July 2006

VentanaSpotlight: Operational BI Trends Read the results of Ventana Research benchmarks showing that operational BI is seen increasingly as a key enabler of performance management.

Lowering the Total Cost of Ownership for Business Intelligence in Midsize Companies A Ventana Research white paper

'Operational BI: Getting Real-time About Performance' by Aberdeen Research Companies are trying to improve efficiencies and performance of many day-to-day and real-time activities, such as customer interactions, finance and accounting processes, transportation/shipping, sales activity, manufacturing, inventory management Business Activity Monitoring (BAM), and marketing. This research report from Aberdeen Group provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.