IBM Cognos 8 Business Intelligence

Professional Services, Education, and Support

IBM Cognos 8 v4Get your users up and running more quickly and increase the return on your software investment by taking advantage of Cognos Professional Services, Education and Support.

Cognos Professional Services

  • Guardian Services: If you're leading the implementation yourself or with a partner, Cognos Guardian Services gives you the benefit of Cognos expertise at critical points of your implementation.
    • Choose specific services as required to complement your existing capabilities and project requirements.
    • Make use of Cognos Technical Account Managers (TAMs) who can help you navigate through the service offerings while leveraging Cognos resources, tools, and proven practices.
  • BI Competency Center (BICC) Services: A BICC is one of the best ways to drive the strategic rollout of IBM Cognos 8 BI version 8.3 across your business. Cognos Consulting guides you through the process of establishing a BICC within your organization using a combination of practice aids, methodologies, tools, and technology.


  • Additional Services from Cognos Professional Services: Learn more about these services for IBM Cognos 8 BI version 8.3 and the full range of services and tools available from Cognos Professional Services.

Cognos Education

  • IBM Cognos 8 BI: What's New in version 8.3: This three-day, instructor-led course introduces you to the new features in IBM Cognos 8 BI version 8.3 and provides hands-on experience using the new administration, Framework Manager, IBM Cognos Transformer, Report Studio functionality, and more.


  • IBM Cognos 8 version 8.3 BI Training Curriculum: The content will focus on new users acting as project managers, developers, consumers, and business authors. Use this curriculum to help identify your training path.


Cognos Support

  • Customer Resource Center: Find the most relevant information based on your role, product, or hot topic. Also, access resources for Cognos Advocates and Champions within your organization.
  • Proven Practices and Knowledge Base: Documents available for IBM Cognos 8 BI version 8.3.
  • Product Downloads and Documentation: Product downloads and documentation are available online for your convenience.
  • Online Support: Cognos Support analysts are available to provide you with expert guidance. You can also log and manage your service requests online.